Sales staff was friendly, ordered a couch set on April 23 and after it was charged I was told it was not available to be delivered until after May 8th as it was on back order. Ok. Not too bad. Well I called May 11th to inquire about status was told they would get back...Read more
I purchased an entire living room bedroom broyhill set from Darvin. After about 6 months the vineer started to chip. I place a claim w the Warrenty. They came out and I Said I did it and they don't cover it. Please tell me how I chipped off the vineer. I purchased...Read more
After searching the internet for a sofa sleeper (2) I called to question the availability of the color SHOWN on the website and the items price. I waited about twenty minutes for someone to answer the telephone, only to be told , she did not know if the chair was...Read more
Darvin furniture should close down. Poor service all around . high prices. And their clearance center sucks. Furniture is just as well bad. I will part ways from this establishment. Devil furniture store.
I purchased a sofa loveseat In August. ..I was told by the sales person that it would be in in about 2 weeks. I still haven't gotten the sofa and love seat and It's October 4th customer service is absolutely terrible. They sounded very un concerned and bothered by my inquiry.
Ordered sofa and couch July 11, 2015. Couch available but told sofa would not be in stock unti july 11th thru 13th. It is now August 12th and I still have no sofa. We ordered prior to a major surgery being done so we had 6 weeks of recovery time as advised by surgeon. Unable to arrange furniture myself when/IF it ever gets delivered!
Other Product Review
The ultrashield protection is CRAPPY!!!!!!! I'm thinking because I'm a black woman that's why I'm getting the run around so I've made a complaint with the Better Business Association 2013 & 2015 Darvin's is too expensive as it is to push off that phony protection maybe Darvin's get a percentage
I purchased a dining room set from Darvin which was delivered in November of 2014. In December 2015 one of the chairs completely COLLAPSED (both back legs just broke right off) while a guest was sitting in the chair. Around the same time two additional chairs became...Read more
Horrible! Dont go there. Workers dont want to work even with them having two other people to help them. Ordered a bed and the moves didnt want to break a sweat, to put it up the stairs. We measured everything to make sure it would fit. The movers just didn't want to...Read more
I bought a gliding recliner from Darvin Furniture when I was pregnant. The chair was delivered late and BROKEN. They have sent 2 people out to fix it who have been unsuccessful and claim it is due to not having appropriate parts to fix it. As of today, Darvin is not...Read more
Never again will I do business with Darvin Furniture due to their POOR customer service. On 06/10/2015, Darvin's customer service was contacted for replacement parts on a three peice sectional reclining sofa. Per their CS representative, I provided ALL information...Read more
I didn't like
My sister and I purchased a couch on Thursday 7/23/15 from the orland park location and was told by our sale associate Rebecca G that they were in stock and we would be getting a phone call either that night or the next day to set up delivery. The couch is a surprise...Read more
I purchased a king size mattress some years back. The mattress is sagging so i submitted a warrenty claim. They sent out an inspector he said the mattress is sagging and both box springs are sagging and have a cracked slat and should be replaced under the warrenty...Read more
I didn't like
I purchased (cash, by the way) a remote recliner, a sofa sleeper chair, dinette set and a bedroom set from Darvin furniture in Orland Park. However, I am not satisfied with the delivered furniture. I have called on several occasions and expressed to them that the...Read more
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